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Click here to get information on policies, warranty information, etc.
Click here for shipping rates. |
| Q: |
I can’t tighten the prop legs hinge bolt enough to restrict movement of the prop legs, per the assembly instructions…what should I do? |
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Unfortunately, the prop legs assembly instructions are incorrect; the instructions say to tighten the hinge bolt for the prop legs until the legs do not move freely. That is a misprint; only tighten the hinge bolt until it is snug, but not excessively tight or the bolt could break. The sleeve that goes around the bolt prohibits tightening the bolt enough to restrict prop leg movement. So, tighten only until the bolt is snug. |
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The Prop Legs assembly diagram shows the prop legs’ set screws pointing to the left (driver’s side) when viewing the VERSArm from behind the vehicle. But if I attach the prop legs accordingly, then the bottoms of the legs are installed at the wrong angle. How should I fix this problem? |
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Incorrectly, the current picture-diagram of the prop legs does show the set screws pointing left. The diagram is wrong, and the set screws should be facing to the right (passenger’s side), so ultimately, when the prop legs are folded-up in the transport position, the set screws will also face upward. In addition, this correction will result in the proper angles when the prop legs are in the down position. |
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Why does the rear arm of the VERSArm HD appear to be welded on an offset? |
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That’s because it is offset; to assemble the rear arm to the front main beam you must have someone hold the drivers side of the arm up approximately 2” +/- 1” to allow the pivot/hinge ears to align. Once the holes are aligned insert the bolt and tighten until the arm no longer swings freely. Then close the arm by applying pressure to the latch end to force the arm down and into the latch ears. After the grill is attached to the arm the weight of the grill will help hold the arm down. The arm was elevated on the end to reduce the need to lift the grill into the latch ears when closing. |
| Q: |
Why does my grill burn but not get hot? |
| A: |
The regulator safety has probably tripped, the fix is simple. Turn off control knobs on the grill (make sure they are completely set to off) then turn off the fuel supply at the tank (s) then reconnect the hose and regulator to the fuel tank then preceded to light the grill.
Removing the hose and regulator then reconnecting resets the safety in the regulator.
Remember to always check the control knobs to make sure they are off before you turn on the fuel. |
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| Q: |
Will the Hitch Mount Tailgate Grill fit my vehicle?
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| A: |
The VERSArm will fit any vehicle with a 2” hitch as long as the open end of the hitch is not located under the vehicles bumper farther than 2 ½”. For example, certain Range Rover models require an additional draw bar extension. Extensions are available at receiver hitch accessory shops online as well as auto parts stores. Jeep Wranglers and Hummers may need an extra hitch pin hole drilled in the drawbar of the grill's VERSArm Carrier or the shortest drawbar extension if the vehicle has an outside rear door spare tire. We know of no other make or models that require the drawbar extension for the VERSArm Grill Carrier to clear the bumper.
Note: The shortest extension possible that allows the arm to clear the rear bumper is the safest. It is not advisable to use a drawbar extension over 6” as it will create too much down pressure on the vehicle's hitch. |
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Can the VERSArm™ HD Carrier System and the MVP Grill be secured to the vehicle, beyond the standard hitch pin that comes with the package? |
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With the purchase of an optional locking receiver hitch pin and padlocks for the grill, the system can be further secured to the vehicle to help prevent theft. |
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Will the MVP Grill utilize charcoal briquettes as well as propane? |
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No, the grill has 3 extended-life, stainless steel burners and is fueled only by two propane canisters or a standard 5-gal. propane exchange bottle. |
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Should a propane bottle be placed directly underneath the grill while cooking? |
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No, the grill’s firebox radiates heat downward as well as outward. |
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Can the MVP Grill be dismounted from its VERSArm™ HD Carrier System and placed directly on the ground or on a vehicle’s tailgate to cook? |
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No, because of the grill’s downward radiation of heat, it should only be used on the VERSArm™ or on the Backyard Grill Stand accessories, or possibly on a non-flammable surface such as concrete. |
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How can grease build-up from extensive use be eliminated? |
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For normal cleaning, simply open the rear service door on back side of the grill and slightly lift the corners of the ash pan. Remove by sliding out the rear. Using a flat spatula or putty knife, scrape the grease out. If necessary, use detergent to remove excess grease and build-up.
For a thorough cleaning, take the MVP Grill to your local car wash; remove the grid, the heat deflectors over the burners and the side shelves. Set the pressure wash to “Engine Degreaser”; soak for 5 minutes; change selector to “Soap”; wash thoroughly, followed by a detailed “Rinse”. The grill will be perfectly clean and ready to cook again! |
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Can the MVP Grill be stored outside in the sun and weather? |
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As with any grill, it’s always better to store equipment inside in a protected environment. Direct sun will eventually impact the black surfaces of the grill, fading them over time. |
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How long can I cook with the MVP Grill utilizing its innovative Double-Barrel Fuel System™ that employs two portable, 1.02 lb. propane canisters? |
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Typically, the two canisters will last for at least 2-hours of grilling. If more cooking time is required, simply take along some spare canisters, or you have the choice of using a standard 5-gal. propane exchange bottle. |
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Can I use my Double-Barrel Fuel System™ to power other propane equipment? |
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Yes, if your other propane-fueled grills, camp stoves, lanterns or heaters have hose connections with “universal connectors”, the Double-Barrel Fuel System™ can be substituted. The BTU usage of those products will determine the burn time for the two propane canisters. |
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Can an umbrella be used with the MVP Grill? |
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Yes, the VERSArm™ HD Carrier comes with an umbrella holder. Keep in mind that if you’re grilling in a windy location with wind gusts of over 5 mph, you should probably not use an umbrella. |
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I have a vehicle with a lift kit on it and the hitch is higher than the standard hitch height. Can I still use the MVP Grill with the VERSArm™ HD Carrier? |
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Yes. Depending on the height of the hitch, you may have to employ a couple of blocks for use under the adjustable prop legs. The prop legs must be down and on a stable surface before cooking with the grill. |
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I forgot (or lost) my drawbar stabilizer clamp…can I still use the VERSArm™ HD Carrier System to transport my MVP Grill? |
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Yes. The only negative effect of not using a stabilizer clamp (comes standard with the grill package) is that the drawbar will be looser in the 2” receiver hitch and may create additional movement and/or noise. However, so long as the hitch pin is in place and secured, the VERSArm™ cannot come out. |
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My grill was rained on heavily and now the electric starter isn’t working…what should I do? |
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Simply remove the battery from under the black rubber starter
button at the left side of the front panel and dry out the compartment and dry off the battery. Typically, that simple step will solve the problem. |
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Can other cargo items be transported on the VERSArm™ HD Carrier System? |
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Yes. A variety of cargo items can be transported, so long as: (a)- You exercise care in assuring the items are secured ; and (b)- The total payload limit of 200 pounds is not exceeded. |
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| Q: |
What are the basic differences in the three hitch-mounted, swing-out MVP Grill Packages, the MVP-8400, MVP-8600 and the MVP-9200? |
| A: |
All three packages come with the same high-quality grill and the same heavy-duty VERSArm™ HD Carrier System with Umbrella Holder and vinyl Protective Grill Bag. With the MVP-8600 Package, an Ice Chest Tray is added; and with the MVP-9200 Package, you get the Ice Chest Tray plus a Backyard Grill Stand. |
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I received a screw driver with the owner’s manual of the MVP Grill, what is it for? |
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The screw driver was packaged in the wrong box and it should have been sent inside the backyard stand box. |
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I received a battery with my grill, what is it for? |
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It is the igniter battery; to install it you simply remove the starter button cover by turning the starter button cap to the left to remove it, then insert the battery inside the hole leaving the hat side to the outside of the grill the screw the cover and button back in place. |
| Q: |
Will the Hitch Mount Swing Out Grill packages work on a truck with the tailgate down? |
| A: |
Yes, but in some cases if you have the ice chest holder option the ice chest needs to be taken off however most users take it off when grilling to avoid the heat from the grill damaging the ice chest. |
